[ New Copy ] Technical Support expires ONE year from first Registration.
[ Renewals / Upgrades ] Technical Support expires ONE year from date of purchase.
Non-bootable Hard Drive Crash Recovery Support: 24x7 - Must have valid LONE-TAR Serial Number to request 24x7 Disaster Recovery Support - Must be in support to receive 24X7 Disaster Recovery Support
UPDATED: 09/14/2016 - Hourly support for Out-of-Support Disaster Recovery has been discontinued. - If you are out of support and need 24x7 Disaster Recovery Support, then the following needs to happen: Purchase a Non-Subscription Renewal for each year you are out of support. i.e. If you call with a license three years out of support during a crash, the cost would be $225.00 x 3
When the Registration Form has been submitted, the Registration Key is visible immediately - A copy of the Registration is also emailed to the email address you specify
LONE-TAR must be registered to get support after initial 'Trial Period'
LONE-TAR must be registered to get 24x7 Disaster Recovery Support
Once a LONE-TAR Serial Number has been Registered to an End-User, that license is bound to that End-User forever. Once LONE-TAR is Registered, there are NO refunds. If you want to transfer the Registration to a different operating system, there will need to be an upgrade purchased to do so. If a new copy is Activated, but NOT Registered, you can stock rotate to a different Operating System at no cost.
Renewal / Upgrade Policy
Renewals/Upgrades include the most recent LONE-TAR and (AIR-BAG or RESCUE-RANGER) release available at time of purchase. When upgrading or renewing a copy of LONE-TAR, the upgrade cost is non-refundable. Please test LONE-TAR before purchasing an upgrade to ensure compatibility. All upgrades allow a 30 day trial period to test all new features of LONE-TAR risk free. Existing LONE-TAR Serial Numbers qualify for an upgrade at the upgrade price as long as the support on the LONE-TAR Serial Number is not older than 6 years.
Renewing a LONE-TAR Serial Number that expired before January 1, 2007 [ $395.00 ]
Renewing a LONE-TAR Serial Number that expired after January 1, 2007 [ $225.00 ]
Renewing a LONE-TAR Serial Number before support expires [ $150.00 ]
As long as a new copy of LONE-TAR is not Registered on our online registration form, you have 30 days from date of purchase to be able to receive a refund. Once LONE-TAR is Registered, there are NO refunds.